Silicone Craft Art Mat with Cleaning Cup (42×37 cm)

At Clip Clap Kart, we know that the moment inspiration strikes, you want your supplies in hand—fast and hassle-free. Here’s everything you need to know about how we ship and deliver your orders across India:

1. Shipping Charges
   - ₹70 for all orders below ₹399
   - FREE shipping on orders ₹399 and above
   - No extra charges for prepaid orders
   - COD orders incur a ₹100 COD fee
   
2. Delivery Timeframe
   - Standard delivery: 3–7 business days from dispatch
   
3. Order Processing
   - Orders placed before 12 PM (noon) are processed the same day
   - Orders placed after 12 PM are processed within 24 hours
   - Orders received on Sundays or national holidays are processed on the next business day
   
4. Courier Partners & Tracking
   We partner with multiple reliable shipping providers to get your supplies to you safely and on time. You’ll receive a tracking link via email/SMS as soon as your order ships.
   

Happy crafting! 🎨📦✨

At Clip Clap Kart, your satisfaction is our priority. If anything ever arrives damaged or incorrect, we’ll make it right—fast. Here’s how our process works:

1. Returns for Damaged Products

In the unfortunate event you receive a damaged item, please follow these steps within 8 days of delivery:

1. Capture Unboxing Video
   - Record the entire parcel opening—uncut and in one shot—to document the damage.
2. Submit Your Claim
   - Email your video plus order number to hello@clipclapkart.store or send via Whatsapp to the number below.
3. Verification
   - Our team will review your footage to confirm the damage.
4. Return Authorization
   - Once approved, we’ll provide a prepaid return label or arrange pick-up—no extra cost to you.
5. Replacement or Refund
   - Choose a replacement item or full refund; we’ll process it within 3 business days of receiving the damaged product.
   

2. Exchanges & Incorrect Items

• If you receive the wrong product or a defective item (outside major breakage), let us know within 8 days of delivery.
  
• Send a clear photo of the product and your order details to hello@clipclapkart.store.
  
• We’ll ship the correct item at no extra charge—no need to return the incorrect one.

3. Customer Support
Have questions or need help with your order? We’re here for you—just please note strictly no voice calls on our official number:

• Email: hello@clipclapkart.store (response within 24 hours)
  
• WhatsApp: +91-8928892337 (Mon–Sat, 10 AM–6 PM; text or voice note only)

For answers anytime, check our FAQ page or drop us a message—our craft-loving team will get you sorted!

Happy crafting,
—The Clip Clap Kart Team 🎨📦✨